Terms and conditions of sale
1. Preamble
These general terms and conditions of sale (hereinafter the "Terms") govern any order of products and services offered by Onyx Access International Trading FZCO (hereinafter the "Company"). Any order implies the unreserved acceptance of these Terms.
For orders placed in France with Onyx Access France, the French language version of the Terms applies. This English version exclusively governs contracts entered into with the Company.
1 bis. Intended audience
These General Terms and Conditions of Sale are intended exclusively for professionals: distributors, integrators, security engineering firms, specialized installers, or any other customer acting for purposes related to their commercial, industrial or professional activity. No sales are made to individual consumers.
2. Products and services
The products and services offered by the Company are described on the onyx-access.com website. Product photographs and descriptions are presented as accurately as possible. However, the Company shall not be liable for minor differences related to image quality.
3. Prices
Prices are quoted in the currency stated in the relevant offer or order confirmation, excluding applicable taxes and duties. The Company reserves the right to modify its prices at any time, it being understood that the applicable price shall be the one in effect at the time the order is validated by the Customer.
4. Orders
Any order is subject to the express acceptance of the Company. Order confirmation constitutes a sales contract. The Company reserves the right to refuse any order for legitimate reasons.
5. Delivery
Delivery times are provided for information only. The Company makes every effort to meet the announced deadlines but shall not be liable for delays caused by the carrier or by circumstances beyond its control.
6. Payment and retention of title
Payment shall be made according to the terms agreed between the Company and the Customer. In the event of late payment, late-payment penalties shall be applied in accordance with applicable regulations.
Notwithstanding delivery, the Company retains full title and ownership of the products delivered until full and effective payment of the price (principal and any accessories) has been received from the Customer. Risk of loss and damage transfers to the Customer upon delivery, irrespective of the transfer of ownership.
7. Warranty
Products are warranted solely in accordance with the express commercial warranty provided by the Company, the terms, duration and scope of which are communicated with each product, and with any mandatory warranty requirements imposed by applicable law.
To the maximum extent permitted by applicable law, all other warranties, whether express or implied — including without limitation warranties of merchantability, fitness for a particular purpose and non-infringement — are expressly excluded. The warranty does not cover damages resulting from improper use, defective installation or maintenance, unauthorised modification, or force majeure.
8. Liability
The Company shall not be liable for damages resulting from improper use of the product, non-compliant installation, or force majeure.
In any event, and to the maximum extent permitted by applicable law, the total cumulative liability of the Company towards the Customer shall not exceed the total amount paid by the Customer for the products and services giving rise to the claim during the twelve (12) months preceding the event of liability. In no event shall the Company be liable for any indirect, incidental, consequential or special damages, loss of profits, loss of data, or damage to reputation.
This limitation does not apply in cases of gross negligence, willful misconduct, harm to physical integrity, or where mandatory law prohibits such limitation.
9. Cancellation and returns
As all transactions are conducted exclusively on a business-to-business (B2B) basis, the Customer expressly acknowledges that orders placed with the Company are firm and non-cancellable once accepted, and that no statutory right of withdrawal applies. Any return, cancellation or refund shall be governed exclusively by the conditions expressly agreed in writing between the parties.
10. Intellectual property and software licence
All elements of the website and of the Company's products — trademarks, patents, designs, models, firmware, embedded software and associated applications — are protected by intellectual property law and remain the exclusive property of the Company or its licensors. The purchase of a product does not entail any transfer of intellectual property rights.
The Customer is granted a non-exclusive, non-transferable, non-sublicensable licence, limited to the operational life of the product, to use the firmware and embedded software strictly as necessary to operate the product purchased. Any decompilation, reverse engineering, modification or redistribution is strictly prohibited, except as expressly permitted by mandatory applicable law.
11. Force majeure
Neither party shall be liable for any delay or failure to perform its obligations resulting from a force majeure event, including but not limited to: war, terrorism, international sanctions, embargo, major cyberattack, failure of third-party cloud or infrastructure services, natural disaster, pandemic, general strike, or any other circumstance reasonably beyond the parties' control. The affected party shall promptly notify the other party, and obligations shall be suspended for the duration of the event.
12. Cybersecurity and product use
The Company's products incorporate connected functionalities. The Customer undertakes to: (i) install security and firmware updates released by the Company within a reasonable timeframe; (ii) protect the associated credentials, passwords and encryption keys; (iii) secure the network on which the product is connected; and (iv) promptly notify the Company of any vulnerability or security incident.
The Company shall not be liable for any damage resulting from the Customer's failure to comply with these cybersecurity obligations, nor for intrusions resulting from misconfiguration or lack of updates.
13. Export control and sanctions
The Customer undertakes to comply with all applicable export control, international sanctions and anti-corruption laws and regulations (including those of the EU, UAE, US and UN). The Customer represents that it is not listed on any sanctions list, and that it shall not resell, export or transfer the products to destinations, persons or end-uses subject to restrictions. The Company may immediately terminate any order or contract if it reasonably believes that performance would violate applicable sanctions or export-control laws. Any breach shall trigger immediate suspension of the contract, without prejudice to any other remedy.
14. Entire agreement
These Terms, together with any quotation, purchase order, special conditions and technical documents expressly agreed by the parties, constitute the entire agreement between the Company and the Customer concerning the subject matter hereof. They supersede any prior agreement, representation or correspondence between the parties relating to the same subject matter.
15. Governing language
These Terms are published in French, English and Arabic. In case of inconsistency between the versions, the English version shall prevail for contracts entered into with Onyx Access International Trading FZCO, and the French version shall prevail for contracts entered into with Onyx Access France.
16. Disputes and applicable law
These Terms are governed by and construed in accordance with the federal laws of the United Arab Emirates. The parties shall first attempt to resolve any dispute arising out of or in connection with these Terms through good-faith negotiation. Failing an amicable settlement within thirty (30) days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.
17. Severability
If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the parties' original intent.
Last updated : June 2026